Shipping & Returns
How do I know that my order has been shipped?
We process and ship orders Monday through Friday during normal business hours excluding U.S. holidays. Once your order is shipped, you will receive an email with your tracking number. Once your product shows as shipped, the tracking link will have the most updated information. re—inc is not responsible for delays or issues once product leaves our warehouse.
What are my shipping options?
Currently we offer two options for domestic U.S. customers (Standard and Expedited) and one option for international customers.
We are currently offering free standard, domestic shipping for all Popsicle Collection orders. BW and RWB Capsule orders over $175 also enjoy free standard, domestic shipping.
Do you offer international shipping?
We offer standard international shipping on all orders, but please be aware that for all international orders, there may be an additional import tax charged by certain countries when the order is shipped through customs. The duties may be collected upon delivery, but if you are not home they will hold your shipment for pickup at your local postal office. re—inc is not responsible for orders that are lost or delayed in shipment or in customs. We cannot refund these items and suggest you file a claim with the transportation provider. *At this time, we do not ship to foreign U.S. military bases; diplomatic addresses; P.O. boxes; or addresses designated as APO, FPO, or DPO.
We gladly accept returns for most full-priced Popsicle Collection items purchased online for a refund or store credit within 30 days of purchase. Please keep in mind that all returned merchandise must be unworn, unwashed, and in original packaging. To initiate a return, please visit returns.re-website.com/.
Starting July 9, we no longer accept returns for RWB and BW capsule products. If you placed an order with RWB or BW capsule products between June 9 and July 8, please email firstname.lastname@example.org with your order number and we will work with you to process your return via email.
*At this time, we do not accept returns on international purchases due to import taxes and tariffs.
Sale items, intimates (such as socks), gift cards, paper products (such as posters), and one-of-a-kind pieces (such as artwork) are final sale and cannot be returned. Starting July 9, all RWB and BW capsule products are final sale and cannot be returned.
At this time, we do not accept returns on international purchases due to import taxes and tariffs.
Refunds will be processed 3–5 business days after your order has been marked as delivered to our warehouse. You have 30 days from purchase to return and receive a refund or store credit for your item(s). To initiate a return for eligible products, please visit returns.re-website.com/.