Shipping & Returns

How do I know that my order has been shipped?

We process and ship orders Monday through Friday during normal business hours excluding U.S. holidays. Once your order is shipped, you will receive an email with your tracking number. Once your product shows as shipped, the tracking link will have the most updated information. re—inc is not responsible for delays or issues once product leaves our warehouse.

What are my shipping options?

Currently we offer two options for domestic U.S. customers (Standard and Expedited) and one option for international customers. 

We are currently offering free standard, domestic shipping for Capsule orders over $175. *One-of-a-kind pieces (such as art), paper products (such as posters), and expedited and international shipping do not qualify for free shipping. 

Do you offer international shipping?

We offer standard international shipping on all orders, but please be aware that for all international orders, there may be an additional import tax charged by certain countries when the order is shipped through customs. The duties may be collected upon delivery, but if you are not home they will hold your shipment for pickup at your local postal office. re—inc is not responsible for orders that are lost or delayed in shipment or in customs. We cannot refund these items and suggest you file a claim with the transportation provider. *At this time, we do not ship to foreign U.S. military bases; diplomatic addresses; P.O. boxes; or addresses designated as APO, FPO, or DPO. 

Returns

We gladly accept returns for most full-priced items purchased online for a refund or store credit within 30 days of purchase. Please keep in mind that all returned merchandise must be unworn, unwashed, and in original packaging. To initiate a return, please visit returns.re-website.com/. *At this time, we do not accept returns on international purchases due to import taxes and tariffs. 

Final sale

Sale items, intimates (such as socks), gift cards, paper products (such as posters), and one-of-a-kind pieces (such as artwork) are final sale and cannot be returned. At this time, we do not accept returns on international purchases due to import taxes and tariffs. 

Refunds

Refunds will be processed 3–5 business days after your order has been marked as delivered to our warehouse. You have 30 days from purchase to return and receive a refund or store credit for your item(s).

Exchanges 

We do not accept exchanges. Products sell out quickly, and the replacement item may no longer be available after the requested exchange is processed. Instead, we encourage you to initiate a return within 30 days of purchase by visiting returns.re-website.com/ and then placing a new order for the correct item on re-website.com.