Product information
Returns & Exchanges
You have 30 days from purchase to return and receive a refund or store credit for your item(s). To initiate a return for eligible products, please visit https://re-website.happyreturns.com/. Please keep in mind that all returned merchandise must be unworn, unwashed, and in original packaging.
For the holiday season, all purchases made between 11/1 - 12/31 must be returned by Feb 1, 2024.To initiate a return or exchange, please visit https://re-website.happyreturns.com/.
OOFOS: Please email hello@re-email.com to return any OOFOS Classic Flex Slide. To initiate a return or exchange on all other OOFOS products, please visit https://re-website.happyreturns.com/.
At this time, we do not accept returns on international purchases.
How do I know that my order has been shipped?
We process and ship orders Monday through Friday during normal business hours excluding U.S. holidays. Once your order is shipped, you will receive an email with your tracking number. Once your product shows as shipped, the tracking link will have the most updated information. re—inc is not responsible for delays or issues once product leaves our warehouse.
What are my shipping options?
We currently offer one option for domestic U.S. customers (Standard 3-5 business days) and one option for international customers.
Expedited (2 business days) domestic U.S. shipping is temporarily suspended due to ongoing operational impacts with our carrier (January 2022).
We are currently offering free standard, domestic shipping for all orders over $150.
Do you offer international shipping?
We offer standard international shipping on all orders, for the following countries, the duty/tax is included in the shipment cost, and will be visible to you at checkout.
These countries are: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United Kingdom.
For countries not serviced by DHL International Direct, checkout will display a flat fee of $20 and the shipment will be shipped DDU (Delivery Duty Unpaid) - there may be additional fees that you are responsible for.
At this time, DHL has suspended inbound services to Belarus, Russia and Ukraine. (September 2022)
Final sale
Sale items, intimates (such as boxer briefs, socks), gift cards, paper products (such as posters), Reimagine Your Vote products and one-of-a-kind pieces (such as artwork) are final sale and cannot be returned.
At this time, we do not accept returns on international purchases.
Refunds
Refunds will be processed 3–5 business days after your order has been marked as delivered to our warehouse. You have 30 days from purchase to return and receive a refund or store credit for your item(s). To initiate a return for eligible products, please visit https://re-website.happyreturns.com/.
